Frequently Asked Questions

Everything you need to know about upgrading your home with Access Denied.

What is the typical shipping timeframe for furniture orders?

Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our premium white-glove delivery service.

Do you offer international shipping for home decor?

Currently, we ship exclusively within North America. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track the status of my delivery?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.

Are your wood products sustainably sourced?

Yes, at Access Denied, we prioritize sustainability. All our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you build your dream home on your own schedule.